SERVICE DESK INCIDENTS
Create greater visibility and improvements into your service desk operations with real-time analytics!
Don't you just hate it when you are on "hold" when you call the customer service hotline or technical support? With SmiForce's Analytics, we providing analyses that are fast, reliable, and dedicated to helping your IT staff analyze, understand, and resolve help-desk issues.
Many organizations have the challenge of understanding how they are bringing great service desk operations to their customers. Using SmiForce’s Help-Desk Analytics, we remove the significant investment cost to analyze & visualize your data to gain enhanced insights from Help-Desk tools like ServiceNow, BMC-Remedy, and many other sources.
SmiForce will answer questions like what is the major cause of incidents (trouble tickets)? What is the cost of an incident? What is the open to close ticket ratio trend? Are we improving the ratio? How many change requests are causing incidents? Which vendor causing the most incidents? And many more.
Maintain exceptional service desk performance with AI technology
Gain real-time productivity insights to better manage service desk
Analyze support calls to reduce the trouble volume in your organization