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Reduce your

SERVICE DESK INCIDENTS

WITH SMIFORCE'S

HELP-DESK ANALYTICS

Create greater visibility and improvements into your service desk operations with real-time analytics!

Don't you just hate it when you are on "hold" when you call the customer service hotline or technical support? With SmiForce's Analytics, we providing analyses that are fast, reliable, and dedicated to helping your IT staff analyze, understand, and resolve help-desk issues.

Many organizations have the challenge of understanding how they are bringing great service desk operations to their customers. Using SmiForce’s Help-Desk Analytics, we remove the significant investment cost to analyze & visualize your data to gain enhanced insights from Help-Desk tools like ServiceNow, BMC-Remedy, and many other sources.

 

SmiForce will answer questions like what is the major cause of incidents (trouble tickets)? What is the cost of an incident? What is the open to close ticket ratio trend? Are we improving the ratio? How many change requests are causing incidents? Which vendor causing the most incidents? And many more.

Maintain exceptional service desk performance with AI technology

Gain real-time productivity insights to better manage service desk

Analyze support calls to reduce the trouble volume in your organization

SINGLE PANE GLASS:

There is no need to utilize multiple applications to protect your Servers. SmiForce ITPM solution aggregates all data from multiple sources, analyzes, and correlates dynamically visually in SmiForce's cloud-based portal.

ADVANCE ANALYTICS:

Big Data, AI, Predictive Analytics, Machine Learning technologies all at the customer's fingertips. SmiForce ITPM brings advanced analytics to help provide detailed insights on how to improve the IT environment.

CONSTANT KNOWLEDGE:

Understanding the past to help prevent threats and issues in the future necessary. SmiForce ITPM brings learning-based technology to understand the historical environment in order to provide real-time insights.

PROACTIVE RESPONSE:

SmiForce brings speed and results to the IT organization. The ITPM solution provides insights to help remediate threats and issues before it becomes harmful to the environment. Our cognitive solution protects technology.

Learn how SmiForce can help analyze your help-desk data in order to improve your service desk environment

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