SERVICE DESK INCIDENTS
Create greater visibility and improvements into your service desk operations with real-time analytics!
Don't you just hate it when you are on "hold" when you call the customer service hotline or technical support? With SmiForce's Analytics, we providing analyses that are fast, reliable, and dedicated to helping your IT staff analyze, understand, and resolve help-desk issues.
Many organizations have the challenge of understanding how they are bringing great service desk operations to their customers. Using SmiForce’s Help-Desk Analytics, we remove the significant investment cost to analyze & visualize your data to gain enhanced insights from Help-Desk tools like ServiceNow, BMC-Remedy, and many other sources.
SmiForce will answer questions like what is the major cause of incidents (trouble tickets)? What is the cost of an incident? What is the open to close ticket ratio trend? Are we improving the ratio? How many change requests are causing incidents? Which vendor causing the most incidents? And many more.
SmiForce is able to provide your team Help Desk Analytics without the need for additional infrastructure, hardware, or software. In addition, your team will not have to utilize ETLs, data warehouses, or write scripts & programs. With SmiForce, start reducing your total cost of ownership for
help desk analytics!
Maintain exceptional service desk performance with AI technology
Gain real-time productivity insights to better manage service desk
Analyze support calls to reduce the trouble volume in your organization
SINGLE PANE GLASS:
There is no need to utilize multiple applications to protect your IT devices. SmiForce's solution ingests all data from multiple sources, analyzes it, and brings detailed insights.
Big Data, AI, Predictive Analytics, Machine Learning technologies all at the customer's fingertips. SmiForce IT analytics brings advanced analyses to help provide detailed insights on how to improve the IT environment.
Understanding the past to help prevent threats and issues in the future is necessary. SmiForce analytics brings AI & ML technology to understand the historical environment in order to provide real-time insights.
SmiForce brings speed and results to the IT organization. The IT Analytics provides insights to help fix threats and issues before it becomes harmful to the environment. Our cognitive solution protects technology.